Shipping Policy

Last updated: 30 August 2026

Thank you for shopping with Fiord.

We aim to process and dispatch all orders as quickly as possible. Please read the information below before placing your order.

1. Order Processing

Orders are usually processed within 1–3 working days after payment has been received.

Once your order has been dispatched, you will receive a shipping confirmation where tracking is available.

During busy periods, launches, sales or holidays, processing times may take slightly longer.

2. UK Shipping

We offer delivery throughout the United Kingdom.

Estimated delivery: 2–4 working days after dispatch.

Shipping costs will be displayed at checkout before you complete your purchase.

3. Europe Shipping

We ship to selected countries throughout Europe.

Estimated delivery: 3–7 working days after dispatch.

International European orders may be subject to customs procedures, duties, taxes or handling fees depending on the destination and applicable regulations.

Any applicable charges not included at checkout are the responsibility of the customer.

4. International Shipping

We ship internationally to selected countries, including New Zealand, Australia, the United States and Canada.

International delivery times vary depending on the destination and shipping service selected.

Estimated delivery: 5–15 working days after dispatch.

International delivery times are estimates and are not guaranteed. Customs processing, postal delays and circumstances outside our control may result in longer delivery times.

5. Shipping Costs

Shipping costs are calculated and displayed at checkout based on the destination, order size and shipping service available.

Any applicable shipping charges will be shown before payment is completed.

6. Customs, Duties and Taxes

International orders may be subject to import duties, taxes, customs charges or handling fees imposed by the destination country.

Unless explicitly stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.

Customers are responsible for ensuring that the products they order can legally be imported into their country.

Fiord cannot guarantee that an international order will not be subject to customs charges or delays.

7. Tracking

Where a tracked shipping service is selected, tracking information will be provided once the order has been dispatched.

Tracking updates may take some time to appear after an order leaves the UK, particularly while the parcel is being processed by the destination country's postal or customs service.

8. Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an order is returned to Fiord because an incorrect or incomplete address was provided, we may require the customer to pay the applicable cost of reshipping the order.

9. Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at Fiordclothing@gmail.com.

For international orders, please allow additional time for customs processing before contacting us about a delay.

We will do our best to assist with tracking and delivery enquiries.

10. Lost or Damaged Parcels

If your parcel appears to have been lost or arrives damaged, please contact us at Fiordclothing@gmail.com with your order number and relevant photographs or information.

We will work with the relevant delivery provider to investigate the issue and provide an appropriate resolution in accordance with applicable consumer law.

11. Delivery Restrictions

Some products or destinations may be subject to shipping restrictions.

If we are unable to ship an order to your destination, we will contact you and arrange an appropriate refund where applicable.

12. Contact

If you have any questions about shipping or your order, please contact:

Fiord
Email: Fiordclothing@gmail.com